Delivery Information

Delivery Charges

£5.95 plus VAT is the standard delivery charge for most parts of mainland UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request. This excludes any large or heavy items. Orders placed online over £499.00, excluding VAT, to most parts of mainland UK qualify for free delivery. For larger items see individual pricing.

Delivery

The Seller's policy is to despatch goods within 48 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery. Some orders may take longer  for delivery, or up to 14 weeks for special order items. Extra handling charge may be incurred for re-despatched parcels.

HUG is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request. If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.

Please note, delivery addresses cannot be changed on an order by a customer once payment has been taken. We are unable to change your delivery address on orders paid by PayPal.  If you wish to make amendments to your delivery once an order has been made, please email is at info@hugstylist.com.

Free delivery over £499.00
Orders must be over £499.00 (excluding VAT and placed online) to qualify, otherwise £5.95 (plus VAT) is the standard delivery charge to most parts of mainland UK. Only valid on orders within mainland UK and excludes large or heavy items. The Channel Islands, Offshore Islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Does not apply to orders where an offer code has been used, unless stated otherwise. If orders are received, completed and payment has been taken before 4pm GMT between Monday and Thursday, we aim to deliver within 3 working days. Express delivery is available (£7.95) to most parts of mainland UK only and only applies to items that are in stock. Does not apply to items sent direct from supplier, or large or heavy items.